Returns, Exchanges & Quality Support
1. Our 30-Day Quality Promise
We want you to feel confident choosing Gemverie. Our 30-Day Limited Quality Warranty covers defects in materials or workmanship during normal use. This policy also provides support for arrival damage, incorrect items, and material differences from the description.
Please report issues within 30 calendar days of delivery. Eligible claims qualify for your choice of a replacement or refund, subject to the conditions below.
2. Quality Standards & Natural Characteristics
We confirm that all products meet our quality standards at the time of dispatch. If you discover an issue after delivery, we are here to review it with you, including possible transit damage or defects that become apparent during normal use.
Slight variations in gemstone or pearl color, markings, and shape are not defects when consistent with the product's images and description. Structural damage, significant undisclosed flaws, and material discrepancies remain eligible for review.
Ordinary wear and damage caused by accidents, excessive force, improper care, or improper alterations are outside this limited warranty. We assess the cause; alterations do not exclude unrelated defects. Unusual deterioration during normal use will be reviewed.
3. Choosing the Right Piece
Please check measurements and product details before ordering; we are happy to help with sizing. When an item matches its description, change-of-mind, personal-preference, and customer-selected sizing returns or exchanges are not included, except where required by law or expressly promised at purchase. Incorrect items or materially inaccurate measurements remain covered for review.
4. Checking Your Delivery
Please make sure to open and inspect your parcel and jewelry promptly after receipt, as soon as reasonably possible and before wearing it. Report visible damage, missing items, or incorrect pieces promptly. Where possible, keep the packaging and photograph the item, parcel, and shipping label to help investigate transit damage.
Email support@gemverie.com with your order number, a description, and photos if available. No unboxing video is required; alternative reasonable verification is available. Your first report determines timeliness, so our review does not make an on-time claim late.
Delayed inspection, missing packaging, reasonable use before discovering a defect, or sale/customized status alone does not disqualify a claim. Retain the item during review and stop wearing it if damaged or unsafe.
5. Let Us Help You Resolve It
Please contact us first so we can understand your concern and offer a suitable solution. Alongside an eligible refund or replacement, optional alternatives include a replacement part, an agreed repair, or a partial refund if you prefer to keep a safely usable item. We will confirm replacement availability and estimated delivery before you decide.
For product or order concerns, we encourage you to contact us before opening a payment dispute. Please provide accurate information in any dispute; we may submit relevant order, delivery, and communication records to the payment provider for review. This does not restrict your rights or change applicable dispute deadlines.
6. Arranging Your Return
Please wait for our written instructions and confirmed return address before mailing anything. Return locations may vary by order and handling arrangements, so please do not use the parcel's sender address or “return to sender.” We will confirm individually if no return is needed.
For eligible quality claims, we arrange and cover necessary return shipping, insurance and agreed-route customs charges, plus approved replacement shipping and applicable import charges. No restocking or processing fee applies.
Please send required returns within 14 calendar days of receiving usable instructions, or contact us if you need more time. Delays caused by our arrangements, the agreed carrier, or customs will not automatically cancel an eligible claim. If the route cannot be completed, we will arrange an alternative.
7. Your Refund
We review returned items within 5 business days of receipt. Approved refunds are submitted to your original payment method within 5 business days after review, or after approval of a refund without return. Bank processing may take longer; shorter legal deadlines apply.
Full item refunds include the price paid after discounts and corresponding sales tax collected by us. An entire order refunded for a covered issue also includes original shipping paid. Partial-order refunds include shipping attributable solely to the affected item and amounts required by law. We do not deduct previously uncharged outbound shipping. Store credit is used only if you choose it.
8. Your Rights
This policy applies to direct purchases delivered to the United States and preserves consumer rights and implied warranties that cannot lawfully be excluded or limited. Rights may vary by state. Contact us about defects discovered after 30 days. Missing parcels and shipping delays are handled separately. Policy changes do not reduce existing order rights or promises.